CS/15CASE STUDY

Sales Intelligence
for a Global Sportswear Brand

A global sportswear brand unified fragmented data across 12+ internal systems into a conversational AI platform — giving sales reps real-time intelligence during live buyer meetings, cutting prep time from 6+ hours to under 1, and raising in-meeting question response rates from ~60% to over 90%.

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At a Glance
Capabilities
Conversational AI for Live Sales
Real-Time Inventory & Performance Analytics
Dynamic Presentation Generation
Sales Pattern Recognition
Technologies
Conversational AINatural Language QueryingReal-Time AnalyticsPattern Recognition ModelsPresentation Generators
Delivery Model
Cross-functional squad · AI engineers + sales ops + data engineers
[01]Business Context

A global sales force flying blind in buyer meetings

A global sportswear brand operating across multiple regions was struggling to equip its sales teams with timely, actionable insights during live buyer meetings. Critical data on inventory, regional performance, and historical account behavior was fragmented across more than a dozen disconnected internal systems. Because of this, sales reps were forced to rely on static presentations and outdated reports, limiting their ability to answer real-time questions and requiring an excessive amount of preparation time for key account meetings.

Key Context
Data fragmented across 12+ internal systems
Static presentations outdated before meetings happened
Reps unable to answer buyer questions in real time
Major account meetings required 6+ hours of prep
[02]Client Needs

What prompted the project

To modernize their sales approach, the brand needed a unified platform that could surface the right intelligence precisely when it mattered most — during the actual buyer conversation.

N/01

Real-Time Data Access

Provide sales reps with instant visibility into inventory and performance data, eliminating the lag between asking and answering.

N/02

Conversational Querying

Enable reps to ask natural language questions during live buyer conversations to pull up immediate insights without breaking flow.

N/03

Automated Materials

Generate account-specific presentations dynamically to reduce manual effort and keep content current with live data.

N/04

Knowledge Transfer

Capture and reuse successful sales patterns from top performers to improve the wider organization and accelerate new rep ramp-up.

[03]The Challenges

Why an expert partner was required

The initiative faced several critical obstacles regarding data access and operational efficiency.

Pre-Project ChallengeData Fragmentation
Disconnected Systems
Sales data lived across more than 12 different internal systems, making it highly difficult to access holistically.
No Single Source of Truth
Reps had to manually reconcile inventory, performance, and historical account data from multiple tools before each meeting.
Impact
Hours of prep, and the data was already stale by the time it reached the buyer conversation.
Pre-Project ChallengeOutdated Sales Materials
Static Presentations
PowerPoint decks often became outdated before the meetings even occurred — pricing changed, inventory shifted, regional performance evolved.
No Real-Time Layer
There was no mechanism to surface live data during the conversation itself.
Impact
Reps could not answer many buyer questions in real time, eroding buyer confidence.
Pre-Project ChallengeSlow Rep Onboarding
Tribal Knowledge
New sales reps struggled to learn what strategies and product bundles worked best across different regions and accounts.
No Pattern Capture
There was no system to capture and reuse the winning patterns from top performers.
Impact
Ramp-up time stretched to 9 months, slowing the entire sales organization.
[04]Solutions Provided

What We As Web delivered

We As Web implemented a unified sales intelligence platform that consolidated product, inventory, and performance data into a conversational interface — designed for the live buyer conversation, not just for prep.

S/01

Conversational Product Intelligence

Natural language queries that return instant, visual answers — surfacing insights reps might not have known to ask for.

Sales reps can now ask natural language questions like "Show me running shoes that performed well with outdoor retailers in the Nordics last quarter" and receive instant, visual answers.
The system uncovers insights that reps would not have known to look for, raising the quality of every conversation.
S/02

Dynamic Presentation Engine

Account-specific presentations auto-populated with live data, relevant case studies, and inventory status.

The system dynamically auto-populates presentations with account-specific data, relevant case studies, and live inventory status.
It also suggests which products to lead with based on market trends and purchase history — turning prep from a manual chore into a guided experience.
S/03

Real-Time Inventory Visibility

Live inventory surfaced in context during the actual buyer conversation — no more "let me check and get back to you".

Live inventory data is surfaced in context during the actual buyer conversations.
Reps can answer stock questions in the moment, accelerating deal velocity and reducing post-meeting follow-ups.
S/04

Pattern Recognition & Recommendations

The platform identifies what works — talk tracks, product combos that correlate with closed deals — and surfaces them to the team.

The platform identifies what works — specific talk tracks and product combinations that correlate with closed deals.
These patterns are proactively surfaced to accelerate the onboarding of new reps and lift the average performance of the entire team.
[05]Results Achieved

From 6 hours of prep to live, conversational intelligence

By unifying scattered data into a conversational, real-time platform, the brand made insights accessible at the exact moment the buyer was sitting across the table.

R/01
Prep time cut from 6+ hours to under 1

Meeting preparation time plummeted from over 6 hours to under 1 hour, freeing reps to spend more time in front of buyers.

R/02
In-meeting answer rate rose from ~60% to over 90%

The ability to answer questions live in the meeting increased from ~60% to over 90%, materially improving buyer confidence.

R/03
Post-meeting follow-ups reduced from 4+ to 1–2

Post-meeting follow-up emails were reduced from an average of 4+ to just 1–2 per meeting — less cleanup, more closing.

R/04
New rep ramp-up cut from 9 months to 5–6

Ramp-up time for new sales reps was cut down from 9 months to 5–6 months by leveraging the collective intelligence of top performers.

[06]Technology & Team

Conversational AI for high-stakes sales conversations

A unified platform spanning natural language querying, real-time analytics, dynamic presentation generation, and pattern recognition — integrated with the brand's existing internal sales systems.

Technology Stack
Conversational AINatural Language QueryingReal-Time Inventory & Sales AnalyticsDynamic Presentation GeneratorsSales Pattern RecognitionRecommendation ModelsSecure Internal System IntegrationsMulti-Region Data Layer
Team Composition
AI EngineersData EngineersSales Operations SpecialistsProduct ManagersRegional Sales Leaders
[07]Conclusion

When sales intelligence is live, every meeting gets sharper

A global sales force cannot win on static decks and fragmented data. By unifying 12+ internal systems behind a conversational AI platform designed for the live buyer conversation, we gave this global sportswear brand the ability to answer questions in the moment, generate presentations on demand, and capture the winning patterns of top performers at scale.

The result is a sales organization that learns from itself — every meeting, every close, every rep contributes to a growing intelligence layer that makes the next conversation sharper than the last. For any enterprise sales org with fragmented data and hours-long prep cycles, this is what a real AI platform looks like in production.